At Hotport Bag, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the conditions below.
1. Change of Mind Returns
- We accept returns within 14 days of delivery.
- Items must be:
- Unused and in original condition
- In original packaging
- Shipping charges are non-refundable
- Return shipping cost will be paid by the customer
2. Faulty or Damaged Products
If your product is:
- Damaged
- Defective
- Not as described
You are entitled to:
- Replacement OR
- Full refund
(As per Australian Consumer Law)
3. Non-Returnable Items
The following items are not eligible for return:
- Used products
- Items damaged by misuse
- Clearance / sale items
4. Refund Process
- Once we receive your return, we will inspect the item
- If approved, your refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
5. Return Process
To initiate a return:
- Email us at: info@hotportbox.com.au
- Provide your order number and reason for return
- We will provide return instructions
6. Important Notice (Australian Consumer Law)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. ()
7. Contact Us
For any questions, contact us at:
📧 info@hotportbox.com.au
🌐 https://hotportbox.com.au/